BP determination in checklist step using Rule Policies

[former_member227595]

Hi gurus,

I've a problem with the bp determination asociated to PPOMA_CRM.

I've configurated in my solman the org structure but I do not know who to make a policity rule.

What I want is to get the bp responsible from a bp (parameter).

For example

org unit root

     + org unit2

          + position 1

               + bp 1 (parameter)

          + position 2 (head of the unit org)

               + bp 2 (boss)

          + org unit 4

          + org unit 5

               + position 3

                    bp 3 (parameter)

     + org unit3

My idea:

case 1: If I execute the rule policy with bp 1, it should determine bp 2.

case 2: If I execute the rule policy with bp 3, it should determine bp 2.

Does anybody if is there a rule what I could do this and associate to my rule modeler profile (so I can use it in my checklist).

Thanks in advance.

Regards

[former_member227595 · Accepted solution]

Well At the and, I have created a rule (pfac) transaction, and I will associate to my task in workflow template.

Regards

[former_member227595 · Accepted solution]

Hi I really would like to get the responsible from one bp using policy rules. Because I cannot use pfac rules.

Does anybody knows how to do it.

Thanks in advance.

Regards

[former_member227595 · Accepted solution]

Hi, I've found a wiki in Point 5.2

http://wiki.scn.sap.com/wiki/display/SAPITSM/Service+Request+Management+Service+Request+Fulfillment

Regards​

[former_member567183 · Accepted solution]

Hi,

Thanks for the information!

This link is very useful

[former_member227595 · Accepted solution]

Hi, I used a Z workflow instead, with a simple rule (PFAC transaction).

Thanks

[former_member227595 · Accepted solution]

Hi,

When I call my rule I use the FM RH_ACT_LEADING_POSITION. This let me get the leader chief of my current possition.

Regards

[former_member227595 · Accepted solution]

Hi, I pre configured the WF settings in transaction SWU3, then I made a step desition with a my rule, previosly designed.

All the workitems can be approved by the correct agents.

Regards

[former_member185067 · Accepted solution]

Hi Diego how didyou do it the workflow? You used a standar workflow or z workflow?

Thanks for the info,

Regards,

[former_member227595 · Accepted solution]

I used a Z workflow, when I call my rule (which gets agents from organizational structure).

This one was previously defined in PFAC transaction.

Regards

[former_member185067 · Accepted solution]

Thanks for the inf Diego!

Regards,

C. Castillo.

[former_member227595 · Accepted solution]

Regards

[former_member227595]

Does anybody know if I can relate a relationship to a evaluation path ?

Thanks in advance

Regards

[former_member227595]

Hi, I've noticed that I can get the relationship from the BP using this relation button.

Does anybody knows how to add relationships here ?

Thanks in advance.

Regards

[former_member227595]

Hi I can add the relationship there. I think I could use this policy rule.

Thanks in advance.

Regards

[Former Member]

Hello Diego,

Please check brfplus functionality Support Team Determination via Business Rule Framework plus - SAP IT Service Management on SAP Solut... or Rule modeler

point 4.

BR,

K.

[former_member227595]

Hi Kamil,

I've read those document, but still there no explaint to you with an example.

I have the organizational structure defined, in addition I have my rule created typed "Checklist Step Partner Determination".

Where I have my partner (191), I should have the rule, but the system, only let me introduce bp.

Thanks in advance.

Regards