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Issue with Support team in IT Service Management

Jan 19, 2017 at 06:26 AM


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Hello Expert,

Need your help.

I have completed Support Team determination and it works fine.
Now We have new requirement from our client.
requirement : If ticket assign to MM team then other team member won't be able to change or modify the tickets. Same as If ticket assign to particular team then only those team member can edit/change the Incident. Other team member won't do anything in it.

I know that it is not in standard functionallity and I might need some development.

Can you please let me know what type of developemnt requires here or what we can do here to full fill the client requirement.


Gaurav Patel

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2 Answers

Tammy Powlas
Mar 15, 2017 at 03:29 PM

Hi - I would start by reviewing Solution Manager authorizations wiki - and it depends on your version

But I would ask about this client requirement; what harm would it do if an FI person worked on an MM ticket?

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Dedeep Boppana
Apr 05, 2017 at 07:14 AM

You have to define separate support teams based on components. Suppose all MM team should be defined in separate support team where as BASIS team in another support team.In that way you can restrict access to other teams.

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