Portal inbox not aligned with ECC inbox

[Former Member]

Dear experts,

we are facing an issue between the portal inbox and ecc inbox.

We run two processes through the same workflow and each process launchs a notification for the user.

One of these notifications is shown on the portal inbox but the other one no. If we check the ECC inbox both notifications are displayed.

Have you got any clue to investigate this strange case?

a lot of thanks in advance

best regards

david

[Former Member]

What portal inbox are you using? UWL, POWL, Fiori, etc? What ECC inbox do you mean? SBWP?

[Former Member]

Dear Samuli,

many thanks for your quick reply.

on portal side is UWL, on ECC side is the once you have said SBWP

best regards

david

[Former Member]

Execute function module SWN_UWL_GET_WORKLIST in the backend system for the user. Do you see both of the work items or only one? If you see both, it's probably a caching issue with UWL, if you don't ask your ABAP developer to debug the function module to see why the second work item isn't being shown. Is there anything different about the work items? Is it the same task item? What is the agent assignment?

[Former Member]

I will contact with the admin user (because is a pre-production system) to perform this test, i will come back you with the results.

many thanks Samuli

best regards

david

[Former Member]

dear Samuli,

we tried to replicate the issue in our development environment and at the end the error with the sync was a authorisation issue. But, right now, we are facing another error (i will try to do the best to explain it)

We have two users (userA and userB). The userA creates a new disposal list. The userB receives this notificatin on his inbox (in ECC and in Portal). The userB approves this disposal. The userA receive the approval notification and the modifies the equipment status from "Disposed" to another one to cancel the disposal (in my case i have selected "In Use"). In this moment the userB receives the cancelation notification on ECC but not in portal.

Do you know what can be the problem? Do you have any clue?

thanks a million Samuli

best regards

david

[Former Member]

Check again if it is a caching issue by running the function module for userB. If it's a caching issue, you may need to enable delta pull in UWL.

[Former Member]

dear Samuli,

we have tried to execute the following function SWN_UWL_GET_WORKLIST (as you suggest) and the system shows only the workflows, and the workflows already were showed on the portal UWL.

what we need is to show the cancelation after the approval on the portal side. I mean, after a disposal approval the userA goes to the tx IE02 and change the equipment status from "completed" to "in use". The systems throws a cancelation notification on the ECC inbox but no in the portal inbox, these cancellations are object type "note"

please find bellow the image with the related objects

thanks a million Samuli

best regards

david

[Former Member]

That's a SAP Office Document, eg. it isn't a workflow work item. UWL reads only workflow work items from the connected backend systems.

[Former Member]

dear Samuli,

but the problem is that if the userA perform all the tasks (creation of the disposal, first approval on UWL, cancellation on IE02 on ECC). the userA recieves the approval and cancellarion notification on the tracking tab on UWL

but if the userB creates the disposal, then the userA perform the approval and finally the userB cancel the quipment on IE02. The userA does not recieves the cancellation notification on the tracking tab on UWL.

what do you think?

a lot of thanks for your help

best regards

david

[Former Member]

I assume in case userA performs all the steps (userA being the creator/initiator of the workflow), all the notifications are workflow work items. In the latter case the notification to userA (only approver) is a SAP Office Document. You might want to ask your workflow person to confirm that, I'm not familiar with the workflow in question. You may want to look into the SONIC adapter (SomProviderConnector) in order to be able to see the SAP Office Documents in UWL.

[Former Member]

the problem is if userA creates the disposal, makes the approval and the cancellation. The userA recieves the cancellation notification on UWL.

But what we need is, the userA creates the disposal, the userB approves the disposal and the userA cancel the disposal. The cancellation notification is sent to the userA but is not sent for the userB (the approval user) and we need the notification in both UWL (usersA and userB)

many thanks Samuli

best regards

[Former Member]

dear Samuli,

do you have any idea about why the notification arrives to the disposal's creator but not for the disposal's approval?

a lot of thanks

best regards

david

[Former Member]

As I wrote before I suspect it is because of the way the workflow has been designed. You are describing two different scenarios. Ask your workflow developer to confirm.