For examining threshold violation within Incident Messages a periodic Job AI_CRM_PROCESS_SLA has to be created. Can anyone help me with Progarm/Variant which has to created/used for same?

[former_member210909]

For examining threshold violation within Incident Messages a periodic Job AI_CRM_PROCESS_SLA has to be created. Can anyone help me with Progarm/Variant which has to created/used for same?

[Former Member · Accepted solution]

Hello Rakesh,

Please check point 4.3 http://wiki.scn.sap.com/wiki/display/SAPITSM/SLA+Management#SLAManagement-2SLACONFIGURATION

BR,

K.

[former_member210909 · Accepted solution]

Thanks Kamil,

I tried this and its working now.