on 03-18-2014 9:13 AM
For examining threshold violation within Incident Messages a periodic Job AI_CRM_PROCESS_SLA has to be created. Can anyone help me with Progarm/Variant which has to created/used for same?
Hello Rakesh,
Please check point 4.3 http://wiki.scn.sap.com/wiki/display/SAPITSM/SLA+Management#SLAManagement-2SLACONFIGURATION
BR,
K.
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