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Following a blog post doesn't generate notifications of new comments

Perhaps I'm misunderstanding the mechanism, but recently I 'followed' a blog post, as I didn't (at that time) have any actual comment to make, but I was interested in seeing others' follow-up comments. However, I never received any notifications in my Communications tab, though I could see that many more comments were in fact being generated. Is this not what the 'Follow' button is supposed to do, allow notifications without having to comment oneself?

Unfortunately, I've now actually made my own comment, which has resulted in follow-up comments creating notifications as expected, so I can't really test whether the functionality is still not working the way I expected it to. However, if someone can enlighten me as to my understanding of this feature, I'd be grateful.

I did see this discussion () which is similar, but not exactly the same issue. I wonder if something like what was happening then is happening now?

Best regards,

Matt

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  • Best Answer
    Posted on Mar 14, 2014 at 05:21 PM

    If you want to see notifications in "communication tab" you have to select "track in communications" option for that blog/document.

    I believe "follow" is something which can see in "activity"tab like who has liked that blog, who has bookmarked it

    Rgrds,

    Jitendra

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  • Posted on Mar 14, 2014 at 05:21 PM

    Hello Matt,

    if you follow content (thread, blog, user) it just means, that you get the updates in your Activity-stream. If you want to get the notifications in your Communications-stream, you need to click on "Track in Communications". That's the last option in the "Actions"-list on the right side of... everything. 😊

    Regards,

    Steffi.

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  • Posted on Mar 14, 2014 at 05:52 PM

    Thanks, Jitendra and Steffi. Actually, I wasn't getting updates in the Activity feed either (except when someone I follow would comment on the blog, which is how I knew that more comments were occurring). In fact, marking "Follow" on the blog (it was @Jelena's brilliant one from yesterday, by the way) didn't seem to make any change in behavior at all. Only actually commenting on the blog did.

    Anyway, I never previously noticed the 'Track in Communications' button, but from your comments I've gone and looked and found it now. So, I guess the answer is "user error" after all! Thanks for pointing me in the right direction.

    --Matt

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    • You should see all activities in either feed: comments and replies added, likes on the content and those comments and replies, and so on. The followed activity stream can run pretty long and there's also some filtering options. If you don't want to miss anything, I recommend tracking so that it stays in your communications inbox until it is read.

      Note that you automatically start tracking any content you comment or reply on, even if you're not tracking the people or space.

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