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author's profile photo Former Member
Former Member

Can't export to .SWF when I could do it before?

Hello everyone,

My Dashboard was working perfectly fine until I binded colors to my graphs. After that, Xcelsius does not allow me to export to .SWF and I get the following message:

"Could not generate the Flash file (SWF); the cause is not known. Try again. If the problem persists, contact your customer support representative."

Someone please help me 😔

Fernando

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4 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Mar 13, 2014 at 11:24 PM

    What worked for me was the following:

    1- Reducing formula ranges. Example: I had an Index/Match combination where my ranges where set to 1000. I reduced them depending on my number of lines. If the lines with data where 500, I would reduce the range of my formula from 1000 to 510. For those lines that were around 1000 I would kept the range the same.

    2-Restarted my computer. Sometimes the error would prompt up and sometimes it wouldn't after restarting.

    The third solution is what has caused me null problems:

    3-Simply click on the canvas and then export. I noticed that if I was placed in a cell in excel it would cause me the error.

    Best,

    Fernando

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 13, 2014 at 04:05 PM

    Some basic checks - Have you closed the xcelsius and opened it again? Restarted the system?

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  • Posted on Mar 13, 2014 at 05:58 PM

    Hi Fernando,

    Restart the Dashboard once and try again.

    Also check the SAP Note : 1754859.

    Regards,

    Javed

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 13, 2014 at 04:04 PM

    Specs are the following:

    Windows 7

    Service Pack 1

    64-bit Operating System

    6GB RAM

    Intel Xeon

    Office 2010 32-bit

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