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Exception occurs when accessing KM Content

Hi,

In our Portal system on NW 7.31.

While accessing any files under KM content, i get the following error

Runtime Error

An exception occured while processing the request.


Additional information: Exception during PageProcessorComponent.doContent()

Exception ID = a0fbde08-e68c-3110-0a99-a3bbe0cd7d4e




In the Default trace:

Caused by: com.sapportals.wdf.WdfError: com.sapportals.wdf.WdfException: org.xml.sax.SAXNotRecognizedException: Feature 'http://inqmy.org/sax/features/read-dtd' is not recognized.

I checked the note 1866966.

Our KM-BC component is at SP08 Patch 01, but the note recommends to be on Patch 02.
Now, we have the same KM-BC patch level in Sandbox and Development, but i dont get any error in Sandbox system. So this doesn't make a strong case to increase the patch level.

Please help me solve this issue and let me know if you need more information.

Thanks

Nanda

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1 Answer

  • Best Answer
    Posted on Mar 14, 2014 at 10:58 AM

    Hello Nanda,

    It seems you've already found the solution to this issue yourself in note 1866966. Despite it not occuring in your sandbox system this is the only solution available for this issue. This issue is known to not always occur, I've seen in the past where some never encounter it, the note itself even hints at this: "If You try to navigate in the KM User Interface or in the KM Configuration You

    might receive a Portal Runtime Error". It's impossible to define the exact set of circumstances why this might occur in one system and not in another, it would also be an extremely time consuming possibly fruitless task to try and compare both system to make sure there are no minor differences which could influence this behaviour.
    I'm however confident that it would be resolved with KMC-BC SP8 Patch 2, you should apply this across all your systems to avoid it possibly coming up again in the future.

    Kind regards,

    Lorcan.

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