Question on reimbursement

[Former Member]

Once expenses have been approved and notifications received by email, how can we track the next steps ie the payment? Rather than being in the dark and waiting, is there a system we can connect to check if the status is OK, if it has been transferred for payment and when payment should occur?

With the previous system, I learned it's better to monitor, rather than learning few weeks later that's the reimbursement is stuck somewhere for some erasons, but nobody was contacting you to fix it as anyway it's our own money which is outside, so it's our problem.

Thanks for the answer, I think it's a very standard request and I've seen nothing in the training and the Q&A materials/ ERIC

[andyschaefer · Accepted solution]

Hi Eric,

the CfTE system can be configured in a way that an e-mail is sent to the traveler if the status of an expense report is set to "Reimbursed".

When the status "Reimbursed" is set, depends on the integration scenario used.

Example: If the scenario "FI Vendor Payment" is chosen and also a confirmation is expected, the status change would be executed after the payment has been triggered.

That's all the information available for a traveler.

Best Regards,
Andreas

PS: Please reach out to SAP's internal travel management team for assistance if you are missing roll-out information.  Contact details are in the travel page within our portal (quick link /go/travel-expenses).  This community is primarily used by our customers and partners to post solution set-up questions.

[Former Member · Accepted solution]

Many thanks, answer much appreciated, particularly the quick links which allowed me to find resource son the portal. I've sent my question to the etam, let's see the answer. This resources should be added on the Help Center of T&E? Or I missed them.

Thanks again

[angela_sparkman]

The expense report displays a status.  For example, pending approval, released for reimbursement, etc.  The Claiming Expenses help document in your Cloud for T&E system explains the various statuses that will display.

[Former Member]

Many thanks Angela, very helpful, I didn't see this evolution of the status. Easy once said an noticed. I'll be now waiting for teh first reimbursement.

Thanks again!