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CR 2013 Won't Open

I just purchased CR 2013, downloaded the zipfile, and then extracted the files to my C drive. I am running Windows 7 on my laptop. I ran the CR install program, and it ran successfully. However, I double click on the CR Startup exe and nothing happens. Why won't the application open when it was installed successfully?? Do I uninstall then reinstall Crystal??

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  • Posted on Mar 13, 2014 at 09:10 PM

    Likely your AV software is blocking crw32.exe from running.

    Make sure you install under the local PC administrator account also, if not, log in as admin and do a repair install.

    Don

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  • author's profile photo Former Member
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    Posted on Mar 14, 2014 at 09:34 AM

    Hello Mark,

    Please see if the following will help:

    SAP KBA: 1638102 - Crystal Reports 2011 Installation best practices

    http://service.sap.com/sap/support/notes/1638102

    Regards,
    Mahesh

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