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author's profile photo Former Member
Former Member

Agent Inbox - restrict blank search boxes

Hi

If I am searching with the filters within the agent inbox everything works well however,

If all search boxes are blank everything for all org unit's is returned which is not correct as the users are only meant to see what is in

the org's that they are assigned to.

We are using one business role. How do I restrict users from using blank search boxes?

Any help would be great.

PM

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 14, 2014 at 09:45 AM

    Hi Padriag,

    You can enahance the search and include a logic if all the values are blank in the search, the system should automatically add the users Org unit in the search criteria and display the result with the assigned values.

    Check this threads

    http://scn.sap.com/people/kimberly.davis/blog/2009/06/25/sap-crm-70-interaction-center-agent-inbox-enhancements

    http://scn.sap.com/docs/DOC-39532

    http://scn.sap.com/docs/DOC-5357

    Regards,

    karthik J


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