Issues with iOS 7.1 and Afaria

[Former Member]

We are currently running Afaria 7 SP3 along with a custom Afaria client for iOS build 6236 and are having issues with our users who have upgraded to iOS 7.1.

The profiles that we have pushed dissapear. Reenrolling appears work successfully but no profiles are installed, even though the process runs through and appears successful. We are also unable to uninstall and reinstall the Afaria client and receive the error "Cannot install applications because the certificate for afaria.forestcity.net is not valid".

Is anyone else having this issue? I have looked through the documentation and cannot find that 7.1 is incompatible with our current configuration.

[Former Member · Accepted solution]

you need FX39 for SP3 or FX3 for SP4 in order to support iOS 7.1 🙂

Peter

[Former Member · Accepted solution]

Thank you.

[Former Member]

I just found this on the frontline support site, I believe my question has been answered:

Important Notice

iOS Devices

Apple has made a change to the PushMagic or UnlockToken values in that they may differ in size to previous values. This can cause issues with iOS devices being able to connect to the Afaria server as the current database field size is not adequate to facilitate the variable length of this value.

Apple has made a change to the PushMagic or UnlockToken values in that they may differ in size to previous values. This can cause issues with iOS devices being able to connect to the Afaria server as the current database field size is not adequate to facilitate the variable length of this value.

There is an Apple issue that we have found in our testing that occurs when iOS devices are enrolled. This issue fails a check when the enrollment payload is inspected and the signing cannot be read. SAP believes Apple will fix this issue prior to iOS 7.1 being released but we are working on a patch that will address this issue shortly in case the fix does not make the iOS 7.1 GA release.
Afaria will be providing a patch to address this issue that increases the size of the database column from 2K to 6K to accommodate this change.

This issue is resolved in Service Pack 3 Hot Fix 39 and Service Pack 4 Hot Fix 3. Available now.

[Former Member]

We just applied SP4 HF4 and cannot get ios 7.1 devices to register via the SSP or via entered enrollment code.

Rick

[Former Member]

Rick, you may want to post this as its own post if you haven't done so, since I already marked this discussion as answered. HF39 for SP3 was the solution that worked for us.

[Former Member]

Rick, do you have a TMG/ISA server or similar in front of your Afaria server ?

That was caused us some major headaches this week after FX03 (actually FX01, but included in FX03)

SAP helped us fix it and (just now) we're back in business.

Peter

[Former Member]

here's a new KB that SAP just created after we troubleshooted our system 🙂

1991993 - iOS 7 Rollout via the aipsR Website is not longer possible after installing SP4 Hotfix 1 o...

We're back in business...