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Former Member

IT-Servicedesk - Add button

Hi experts,

I would like to add a customer functionality in our IT-Servicedesk which is based Solman 7.1 SP8 webui.

In fact I would like to create a button directly above or near to categorization-levels.

At clicking on this button, a small popup should appear:

In this popup I would like to have a searching functionality for categories (like on service marketplace selection of a component).

So the user should be able to enter a word and the system automatically finds the correct categorization-levels.

So, does someone know, how to implement first the button and second a functionality like this?
Regarding functionality, this can also be developed e.g. as BSP.

Kind regards

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2 Answers

  • Best Answer
    Mar 11, 2014 at 03:14 AM

    Hi,

    regarding adding button on the ITSM web ui, you need the CRM UI editing tools like EEWB or AET, check out Best Practices for SAP CRM Web UI Customization - CRM - SCN Wiki

    You  can try out.

    I didn't understand your custom requirement, because you can search the categories with the standard SAP features itself. read out Multilevel Categorization - SAP IT Service Management on SAP Solution Manager - SCN Wiki

    even you can get F4 help feature also in crm_ui How to provide F4 Help - CRM - SCN Wiki

    please re validate your custom requirement and proceed.

    Thanks

    Jansi

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    • Former Member Former Member

      I think you missunderstood.

      Again, it should be like in service marketplace when you create a ticket.

      The also have 100s of components which you can select.

      And most of the time, I also don't know which component is below which one.

      Therefore I use the searching-functionality at the top.

      And this is what I want for the categories.

      Because our user very often also don't know, where to look in.

      Kind regards

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    Former Member
    Mar 11, 2014 at 12:03 PM
    10

    Hello to everyone and thank you for your help,

    I know that this will be an enhancement and that this will not be possible in standard.

    But therefore I'am asking, for a kind of a guideline which shows how to achieve a customer button.

    Kind regards

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    • Former Member Former Member

      Mention that you don't need to write like

      rv_value = 'EH_ONSELECTED_CAT'.

      here is right variant

      rv_value = 'SELECTED_CAT'

      and also You may call own event? why not.

      Rg Dan