We are getting xml record from SAP PI via FTP, Which contains the data need to be updated for the particular customer in MDM.
For Example : The XML record from PI contains a new legal number 2 value in the xml which is to update the customer in MDM with the new information.
Via the same, We are able to update a record for one customer number. But we are NOT able to update any fields or values for another customer.
Its getting success in FTP, The XML record moves from Ready folder to the archive and doesn't get stuck in structural X either. So we are not able to identify why this particular record is not been able to update in MDM.
Both the customers holds same customer type, Organisation as well. So not sure why one customer gets updated but another customer does not.
Can you please help us why the record for a customer does not gets updated ? Is it somewhere locked from editing ?