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Former Member

Ammount of records C4C Ext can sync

Hi pros,

Is it possible to sync more then 5 000 records of one type in C4C Extended Edition?

Accoring to Help the max number of records of one type is 5 000.

Does that mean that my device can have only 5 000 records max at any time?

Business case:

- There 15 000 Accounts in C4C which are available to my user

- C4C Ext sync brings 5 000 last modified Accounts

- After a moth of work in C4C there is a new set of 5 000 last modified accounts (complety diferent from the once I synched before)

- C4C Ext sync again brings 5 000 last modified Accounts

Does that mean that there are 10 000 Accounts available on my device in the offline mode in this case?

Best regards,

Nadezhda Rukavishnikova

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1 Answer

  • Best Answer
    Jan 19, 2017 at 07:15 AM

    The limit in the offline synchronisation settings is applied to so called primary objects only.

    Means For example , when you set a limit of 10 (as an example) for Visits, the specified query is executed and limited to 10 entries during synchronisation.

    But in addition to the primaries we also sync so called secondary objects, means if another object which is available offline (was synced) e.g. an Account that has a reference to another object like Visit - we also sync this Visit based on the primary object Account.

    Reason is that we do not want the user to browse through the data in offline and not being able to navigate to shown object references like in the example from Account to Visit or sees no data for the referenced object.

    So this sync of secondaries adds on top of the specified limit applied to the primaries only - ending up above the specified limit.

    Note : All the related objects that you see UI as facets for a particular object are its secondaries. So, all linked objects of an objects are its secondary (For Example : Open a Visit, and the facets in the Visit screen are its secondary objects).

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