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author's profile photo Former Member
Former Member

Trouble with call status remains 'In Process'

Why status remains ‘In Process’ ?

What is TermCallFor event ?

Any reason why DestUnallocated event trigger even though agents are available at desired extension.

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 14, 2014 at 08:20 AM

    Hello, Nilesh!

    As I understand you are using an external agent to handle calls from the queue.Is that true?


    If so, check your settings in the SC as in the attached screenshot. Section external agent.

    Best regards,

    Dmitry


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