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Trouble with call status remains 'In Process'

Former Member
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Why status remains ‘In Process’ ?

What is TermCallFor event ?

Any reason why DestUnallocated event trigger even though agents are available at desired extension.

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Answers (1)

Answers (1)

Former Member
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Hello, Nilesh!

As I understand you are using an external agent to handle calls from the queue.Is that true?


If so, check your settings in the SC as in the attached screenshot. Section external agent.

Best regards,

Dmitry