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Former Member
Feb 27, 2014 at 05:01 PM

Capacity balancing - Dunning by collection strategy

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Hi Experts,

I have one more question on this capacity balancing

Here is the scenario - I have collection activity X and I have collection department DEP1, DEP2, DEP3, DEP4 and DEP5.

I have configured FPCMCAP (capacity balancing as follows)

Activity Collection dept upper limit

X DEP1 5

X DEP2 15

X DEP3 10

X DEP4 35

X DEP5 20

Now my question is how capacity balancing would know which account goes to which department? Because in all the cases dunning will hit same activity. Only the associated department is different.

Thanks in advance.