FBWE No clear DME user ID found Message no. FZ938

Dear All,

I am attempting to process a bill of exchange for an Italy RIBA direct debit payment on a customer invoice. I have successfully generated the payment entry through F-36:

09W Customer BOE account

15 Customer Account

When I go to FBWE for Bill of Exchange Presentation, I can assign the house bank. I enter the posting parameters, save, confirm Presentation type 1, and then I get this error

No clear DME user ID found for NL01 BANL3 BAEUR Message no. FZ938

When I check OBBD, though, I do have an entry for payment method R for this co code, house bank and account ID.

Any ideas what I can be missing? I've scoured SCN and the Service Marketplace and am not finding the answer.

Thanks
Jennifer