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Former Member
Feb 27, 2014 at 12:52 PM

Start Condition Is Not Fulfilled


Hi all,

I am learning SAP CRM Service, please help me to find solution for problem below.

I've created a Service Contract with two items, one of them has SPLA item category.

After I have released Service Contract Service, Process Action was triggered succesfully, but on log of statuses for this action I see error

"Current date lies outside of validity period of templlate ******"

Also system propose to execute second action which suppose to create service order. I try to Execute it and I'm getting an error in WEB UI

"Start Condition Is Not Fulfilled". And action remains yellow. In SPRO for Action Profile "Service Plan" I see condition - &Release Date& ≤ &Today's Date&. My document is valid for this condition, what additional customizing I have missed ?