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Catalog Item not transfering

Former Member
0 Kudos

Hi

We have an issue on SRM 7. when we create a shopping cart with Catalog items they are transferred correctly.

We then order the shopping cart, while the shopping cart is in awaiting approval status we attempt to add another item from the catalog but the Item is not transferring to the catalog.

Can some shed some light as to why this is happening.

Regards

Thobile

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Thobile,

Could you pls check SAP Note : 1413730 - Catalog Items not adding in Shopping Cart

and perform the manual steps mentioned in the note.

Best regards,

Anil

Answers (2)

Answers (2)

vinita_kasliwal
Active Contributor
0 Kudos

1. Is it working fine with adding items the first time?

2. Are you using MDM

3. Is it an internal or punchout ?

4. Is it for all users or specific one ?

let me know the answer to these questions and I can check ..

vinita_kasliwal
Active Contributor
0 Kudos

I did not quite understand your query . when the SC is awaiting approval you ideal;ly have to call back the SC to the requester and only then you can add the cart . Please can you let us know what error are you getting .

Former Member
0 Kudos

Yes, We call the shopping cart back, try to add another catalog item but it does not transfer back to the SC.

We are not getting any error when this happens.

Thobile