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Former Member
Feb 26, 2014 at 10:08 AM

Error while accessing Promotion Management

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Hello all,

I am running BI 4.1 SP2. While trying to access Promotion Management in the CMC, I am getting the following error:

"

Sorry, Promotion Management application is unable to process your request.

The error from the server is: Unable to retrieve the root LCM folder. Please check if you have sufficient rights to perform promotion management.

"

And I am unable to see or create any jobs.

Any ideas on what could be wrong and how to solve it please?

Thanks,

Sudarshan

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