Cannot view messages after upgrade from SP07 to SP10

[Former Member]

Hi,

we are facing now problem with ITSM - after upgrade, because of our oversight, roles for ITSM was overwriten by new versions, and when user logs into ITSM, it cannot write and even see any tickets.

Only one error message is showing - No authorisation object B_NOTIF_IB

What should we do in this situation?

After giving SAP_ALL profile, user can open ticket by entering its number, but list with this numbers is still gone.

[Former Member · Accepted solution]

It started working after adding to user SAP_SUPPDESK_DISPLAY_COMP.

[Former Member]

What is the transaction type you were using earlier to the upgrade. try to assign the standard role and give yourself authorization to the custom transaction type. why would you try to access notif_create? This is an obsolete transaction in solution manager sp10

[Former Member]

So, how users should send their tickets now?

[Sriram2009]

Hi martin

Have you check the Execl sheet for authorization as mention in the SAP Note 1486991?

[Former Member]

This note is'nt helpful in our case, I think that problem is not with authorizations - in other case SAP_ALL profile would fix the problem.

[Former Member]

Hi Martin

if you are using solman 7.1 sp10 then the users create ticket using crm_ui or sm_crm or wui transactions. notif_create is definitely not supported

[Former Member]

Thank you for your answer.

User cannot see his tickets/messages also in this transactions. Surely he has reported messages.

Also, could you please provide source of the information, that notif_create is deprecated and it shouldnt be used anymore - I cant find this information on web.

[Sriram2009]

Check this SAP Note  1953221 - User SOLMAN.DUAL.SAPSUPPORT is not defined in table AGSSISE_ACT_USER

[Former Member]

Apologies, my mistake

please check the steps below as on the links below

Go to SA 38

Enter RDSWP_NOTIF_CREATE_CUSTOMIZE_S

Click Execute

Select the field group Component

Check the Output checkbox

Enter the default value in the Input Value field

Click Save

[Former Member]

It was selected before, but I've entered some text in Input Value and saved - nothing has changed 😕

Bleh, I'm losing hope...

[Former Member]

Any other ideas maybe? I'll provide data, just tell me which.

[Sriram2009]

Hi Martin

Kindly refer the SAP Note  1481071 - Work Center: Overview area displays no messages

Regards

[Former Member]

This note does not help - it was implemented before and we still have this problem.

In earlier post I was wrong - user cannot display ANY messages - while searching system, it displays only "Message not found".

Thank you for your help.

[Sriram2009]

Hi

As per the SAP Note have you created the Authorization object?

Could you share the screen shot?

Regards

[Former Member]

Yes, we added this object to role and still no success. Also in history SP09/10 we can see, that this autorisation object was deleted: History SP09/10 - deleted B_NOTIF_IB (added to SAP_SYSTEM_REPOSITORY_* and SAP_SMSY_* (connection system and I-Base) - adapted SU22 default values for transaction NOTIF_CREATE - deactivated CRM_ORD_LP - added transaction AGS_WORK_LAUNCHER - deactivated authorization object PLOG
In attachement you have screenshot from role. Thank you for your help!

[Former Member]

Also role configured in this way doesnt do any difference:

[Sriram2009]

Hi

Could you paste the screen shot of "No authorization"

[Former Member]

Of course, after giving SAP_ALL i dont receive message no authorisation, only this, when I'm trying to show message. Im sure that this message exists and this user is creator of this message.

Thanks for your help.

[Sriram2009]

Hi Martin

Is it possible to find the Missing authorization by using the T-code SU53 ? just assign the Transaction code SU53 on same user id and than find the missing authorization

Regards

Ram

[Sriram2009]

Hi Martin

Kindly check this SAP Notes

1513474 - Missing authorization check in SAP Solution Manager

1532042 - Missing authorization check in SAP Solution Manager

Regards

[Former Member]

That did not help too

Also, we have now SP10, so notes from 2011 should be implemented.

Regards.

[Sriram2009]

Refer the SAP Note 1486991 - Authorizations for Workcenters' links in SolMan 7.1