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Former Member
Feb 25, 2014 at 12:41 PM

Connection issue with Crystal XI

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Hi,

I have used Crystal before but never actually set up a connection to a data source so was hoping for some assistance!

Our data is stored with a 3rd party company and when I try to create a connection I am getting a 'failed to open connection' error message. I have tried a number of things and it has been confirmed that the IP I am using has access from their end.

The most recent suggestion is that I 'need to configure the Crystal software to use the same proxy as my browser'. I am hoping this will be something that resolves the problem but have no idea how to go about making this change.

I realise I will probably need to provide more details to help (so please feel free to ask) but I was just hoping you could offer some advice to help with this ongoing problem.

Many thanks