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Former Member

Cannot get questionnaire HTML string SAP CRM 7.0 EHP3

Hello,

We are trying to use questionnaires in Activities and it doesn't work.

This error : Cannot get questionnaire HTML string is shown.

I checked  Note 1600561 - Changes done in values template XSLT not taken into account, but it isn't valid for our release ( EHP3 )

Thanks in advance for your help.

Belén

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3 Answers

  • Best Answer
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    Former Member
    Mar 03, 2014 at 05:50 AM

    Hi Experts,

    We also have the same problem in the Lead.

    While try to open the Survey we are getting the Above Error.

    Error: “Cannot get questionnaire HTML string”

     

    Here is the Error screen shot.

    Can anyone help us?

    Regards

    Adi


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    Former Member
    Jun 03, 2014 at 09:04 AM

    Hi,

    We used the questionnaires (questionnaires was displayed and worked) but we faced issues with the display in web UI (only when the questionnaires are linked to an activity/opportunity). The Admin screen for questionnaire works well).

    We have implemented the following notes in order to correct this displaying issues :

    - 1858059 : Upload the CRM_SVY_GENERATE_BSP_TEMPLATE.ZIP, refresh cash and generate all surveys

    And then notes mentioned above

    - 1914885 & 1944288 in the relevant order.

    But we cannot display anymore the existing surveys (They are active, all scenarios are flagged).

    Error message : Cannot get questionnaire HTML string

    Any Ideas how to proceed to solve ? (we work on EHP2)

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    • Former Member

      Hello!

      You need to re-generate all previous versions of survey in CRM_SURVEY_SUITE.

      First of all launch SET_CATSERVER_ABAP method of class CL_SURVEY_CATSERVER.

      After that launch transaction CRM_SURVEY_SUITE. Select survey and press CTRL+F6 to see all versions. After that expand tree view and re-generate every version.

      Hope it will help

  • Sep 02, 2014 at 03:12 PM

    Hi Guys,

    please consider the following blog:

    http://scn.sap.com/community/crm/marketing/blog/2014/08/13/survey-rendering-in-crm-web-ui

    This gives an overview about the survey rendering.

    best regards,

    Johannes

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