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Nov 07, 2005 at 03:10 PM

'General Error Occured' while importing new license file

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Hi friends!

Our server's hardware was changed, so we had to request new license.

We did that and now are trying to import new license in

<i>Service Manager -> License Manager -> Import License File</i>,

but we are getting message 'General Error Occured'.

When i've checked the option <i>Write To Log</i> in License Manager i recieve the following log:

-------
07/11/2005  16:53:13  GetSystemNumber - 
07/11/2005  16:53:13  GetInstallationNumber - 
07/11/2005  16:53:13  GetHardwareKey
07/11/2005  16:53:13  GetHardwareKey - HK: O1546603735
07/11/2005  16:53:18  AddLicenseFile - Start
07/11/2005  16:53:18  AddLicenseFile - Startup
07/11/2005  16:53:30  PollSession - User: alex, Session: 53
07/11/2005  16:53:37  AddLicenseFile - Start
07/11/2005  16:53:37  AddLicenseFile - Startup
07/11/2005  16:53:38  SessionLiveCheck - Start
07/11/2005  16:53:38  End Startup Mode
07/11/2005  16:53:39  AddLicenseFile - Start
07/11/2005  16:53:39  LoadLicenseFile - 
	File: c:Program FilesSAP ManageSAP Business One ServerToolsSBOLicenseTemp.txt, 
	pse: c:Program FilesSAP ManageSAP Business One ServerToolsSBOLicenseSBOLASVerify.pse
07/11/2005  16:53:40  LoadLicenseFile - <b>Failed: Unknown error #44</b>
07/11/2005  16:53:40  IsNewFileOK - Failed to Load License File: 44
07/11/2005  16:53:44  GetSystemNumber - 
07/11/2005  16:53:44  GetInstallationNumber - 
07/11/2005  16:53:44  GetHardwareKey
07/11/2005  16:53:44  GetHardwareKey - HK: O1546603735
-------

Was anybody be faced with such trouble?

Thanx.