need help please - pbvm120.dll

please note - i'm not the developer of the app but trying to determine two things purpose behind dll and why the app crashes out.

If any one in the community has historical information from when a client cuts and paste text between word 2003 document and the PB app

the PB app crashes out on PBVM120.dll (version 121.0.7000) - generating a .net runtime 2.0 error stamp is always the same 4bb8260d but the fault address typically changes but hovers in the 0x001a???? location

any help or direction would be greatly appreciated. - Thank you

may contact me at richard.vanderwal@sympatico.ca