We manage a Contact with following fields:
Business Address, Phone, Mobile and E-mail.
In our business context, sometimes we need to
change a Contact from an Account A to Account B (A & B are branches from the same Company). In this case, the end
user will change it manually in the Contact detail page. However, this action
will delete all values in the fields mentioned above. For Business Address,
this is logical, but we don’t quite understand why the phone number or the
e-mail address is also being deleted.
Is there any way to keep these values while
changing the Account for a Contact? By the way, we didn’t find fields/facet to manage
the personal address for the Contact, and regarding that we are already
interfaced with ECC, we cannot use that anyway.
Thanks a lot.
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