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Former Member
Feb 20, 2014 at 10:10 AM

Windows AD Authentication: Internal error in CCM


Hi All,

We have configured Windows AD authentication using Kerberos in CMC. Windows AD group syncs with CMC. However, when I try to login to CCM with Windows AD username and password it gives an error : "internal error".

This should not be a problem with Windows AD account/Kerberos as when I check in CMC I can see AD group mapped with correct user names. Also, I can create a new user using Windows AD authentication.

Not sure what could be the reason for internal error in CCM.

Please advise.

Thanks in Advance