As we know that, when a user registers for PSS, that user's entry is made in table GRACQUESTION. If he is maintaining 3 questions (based upon configuration settings), his entry appears thrice for each question.
Earlier, we had a problem wherein, if a user registers himself with his id in lower case and tries to access PSS link to reset his password, he was asked to again register his security questions. The note below says that, the validation check for the user id while registering the question in PSS is case sensitive. Meaning, only CAPS users ids are considered. Otherwise, it behaves abnormally.
An ABAP program is suggested in the above note. That is successfully implemented. What it does is, it converts all lower case users ids to upper case against each question id.
It seems to be meeting its objective.
The real problem comes when 2 or more user ids are maintaining same question ID! This program can not covert such user ids to upper case. and again application is behaving abnormally, as in earlier situation.
Has any one faced such issue?
It is behaving properly for all of you?
Please advise how I can troubleshoot this.