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author's profile photo Former Member
Former Member

PB RoboHelp Freezing Issue

I've run into an issue where PowerBuilder freezes when opening RoboHelp via the ShowHelp function. If I pass a keyword that has multiple topics associated with it in RoboHelp, I am presented with a dialog to select which topic I'm interested in. However the dialog does not actually allow a selection to be made since the cursor changes as if processing is occurring. The entire application freezes and must be closed via the Task Manager.

Calling on ShowHelp otherwise works. F1 opens the chm file as expected. Also calling on ShowHelp and passing a unique keyword opens RoboHelp and displays the appropriate topic. The issue only exists when there are multiple topics associated to the keyword provided.

Has anyone experienced this before? Is there a property or setting in PB or RoboHelp that I am overlooking that allows the user to make a selection if multiple topics exist?

If not, I'll remove the possibility of topics sharing like keywords, but I would rather provide that convenience to the user if possible. Any recommendations are appreciated. Many thanks.


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  • author's profile photo Former Member
    Former Member
    Posted on Feb 19, 2014 at 03:12 PM

    Hi Matt;

    Can you tell us ...

    1) Version of RoboHelp you are using

    (I love this product BTW!)

    2) Version and build of PB

    3) Version and build of MS-Windows (& bitness)

    4) Type of HELP file you are building (sounds like Compiled HTML).

    Also, have you tried opening the help file(s) from your PB application using other than ShowHelp ( )?

    Regards ... Chris

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    • Former Member Former Member

      A: This situation only happens when multiple topics in RH share the same keyword I pass to ShowHelp in PB. Using ShowHelp(Keyword!) with a unique keyword (meaning only one topic in RH is associated to the keyword) works perfectly.

      1) While I can see the benefit of this, I unfortunately do not have the time to put something like this in place.

      2) I would also like to do this, but alas do not have a currently active support agreement with SAP. Was hoping the knowledge of the collective community could help.

      Thank you for your replies, I certainly appreciate the quick feedback.


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