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Error Info System error in table KNVL, Customer License in UTX2

Hello Gurus,

I created a record for new customer in XD01; I didn’t have his License # so I created the license record without any number. I entered Pending in place of License #.

Now, I am trying to update customer License # in UTX2 tax category but getting an error which says

“Express document “Update was terminated” received from author “JJim”.

I went in SBWP- Workspace to see the email in my inbox and I see the following message.

Update was terminated

System ID P01

Client 018

User JJIM

Transaction XD02

Update Key 089C8AE32EE7F1E1B067005056BA24DC

Generated 15.02.2014, 11:21:03

Completed 15.02.2014, 11:21:04

Error Info System error in table KNVL, account 714426 when deleting

Path:

XD02 -> Customer Sales Area Data -> Billing Document -> Tax Category UTX2 -> Licenses

I can delete the email and bypass the error but can anybody help me out to understand why this is happening or what I am doing wrong with table KNVL?

Thank You

Sunny

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2 Answers

  • Feb 18, 2014 at 11:11 PM

    Probably there is a custom event triggered based on license information. Try putting in a validity date which is valid until long into future.

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  • Feb 19, 2014 at 04:29 PM

    The validity date is valid until 2999 year. Any other ideas?

    Sometimes deleting and re-creating the record works.

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