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Cannot install on 64-bit Windows, why not?

(Since this forum refuses to allow me to copy and paste my question into the textbox, please see the attached .txt file, which contains my question and the data I was trying to display.)

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2 Answers

  • Feb 18, 2014 at 07:19 PM

    Looking at the 2nd last statement in the log:

    Process exited with code 1603

    Makes me wonder if the suggestion made in this Discussion will help:

    - Ludek

    Senior Support Engineer AGS Product Support, Global Support Center Canada

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    • Former Member Former Member

      I finally got it to install. I had to download CR for .NET 4.0, but the one using Support Pack 2, and I removed that automatic installation from the ClickOnce deployment. I originally thought that getting the latest support pack would be right, but it now appears to me as though they're breaking changes. I installed the Support Pack 2 one, and ran the ClickOnce deployment, and now the user can use the app, printing reports, etc.

  • Feb 18, 2014 at 07:15 PM

    Let's see if I can copy andf paste that txt file content here:

    We've got a Windows Forms app written in VS 2010. It uses Crystal Reports for Visual Studio 2010. The problem we're having is when the user attempts to install the application onto their PCs. (We're using ClickOnce deployment.) They get an error that says, "Fatal error during installing. The following components failed to install: -SAP Crystal Reports Runtime Engine for .NET Framework 4.0". Then it points to an install.log. In looking at that log I find the following (I'm only including what I believe is the relevant parts):

    Running checks for package 'SAP Crystal Reports Runtime Engine for .NET Framework 4.0', phase BeforePackage

    Reading value 'CRRuntime32Version' of registry key 'HKLM\SOFTWARE\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Crystal Reports'

    Read string value '13.0.5'

    Setting value '13.0.5 {string}' for property 'CRRuntime32Version'

    Reading value 'CRRuntime64Version' of registry key 'HKLM\SOFTWARE\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Crystal Reports'

    Unable to read registry value

    Not setting value for property 'CRRuntime64Version'

    The following properties have been set for package 'SAP Crystal Reports Runtime Engine for .NET Framework 4.0':

    Property: [CRRuntime32Version] = 13.0.5 {string}

    Running checks for command 'Crystal Reports for .NET Framework 4.0\CRRuntime_64bit_13_0_4.msi'

    Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': false

    Skipping ByPassIf because Property 'CRRuntime64Version' was not defined

    Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false

    Skipping FailIf because Property 'Version9x' was not defined

    Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.00': false

    Result of checks for command 'Crystal Reports for .NET Framework 4.0\CRRuntime_64bit_13_0_4.msi' is 'Install'

    'SAP Crystal Reports Runtime Engine for .NET Framework 4.0' RunCheck result: Install Needed

    Verifying file integrity of C:\Users\rfalanga\AppData\Local\Temp\VSD18A.tmp\Crystal Reports for .NET Framework 4.0\CRRuntime_64bit_13_0_4.msi

    WinVerifyTrust returned 0

    File trusted

    Installing using command 'C:\Windows\SysWOW64\msiexec.exe' and parameters ' -I "C:\Users\rfalanga\AppData\Local\Temp\VSD18A.tmp\Crystal Reports for .NET Framework 4.0\CRRuntime_64bit_13_0_4.msi" -q '

    Will attempt to elevate process.

    Process exited with code 1603

    Status of package 'SAP Crystal Reports Runtime Engine for .NET Framework 4.0' after install is 'InstallFailed'

    So, what could be wrong, and why is it failing?

    Yup - no problem....

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