sapstartsrv is not running:HTTP Connection refused error

[Former Member]

Hello,

I am installing HANA SP07 in a test environment on Vmware. It passed the hardware check anyways.

But I get the errors attached when it is in the stage "Creating system".

Any clue on what to check? Although I installed the SLSE for SAP 11 SP3 successfully... I am thinking there are some OS specific settings I need to do at SUSE Linux level. Any specifics to check?

In the guide here - http://help.sap.com/hana/SAP_HANA_Server_Installation_Guide_en.pdf especially page 14 and 15. I have installed Java which was the only error I got initially.

The error i get are detailed below:

sapstartsrv is not running: Net:HTTP: connect: connection refused

cannot start sapstartsrv

waiting for sapstartsrv failed: timeout reached (120)

Thanks

[Former Member]

hi,

I got the same problem!

I was trying to install HANA SPS07 on Vmware VM.

I pass the "HanaHwCheck", but while the "creating system", it says:

Waiting for sapstartsrv failed: timeout reached (120)

Could you experts to help me to deal with it?

Thank you very much!!!!!!!

[Former Member]

the Systeminfo：

Installing components...

Installing SAP HANA Database ...

  Creating System...

  Installing package 'Saphostagent Setup' ...

  Installing package 'Python Support' ...

  Installing package 'Python Runtime' ...

  Installing package 'Product Manifest' ...

  Installing package 'Binaries' ...

  Installing package 'Installer' ...

  Installing package 'Ini Files' ...

  Installing package 'Emergency Support Package' ...

  Installing package 'Documentation' ...

  Installing package 'Delivery Units' ...

  Installing package 'DAT Languages' ...

  Installing package 'DAT Configfiles' ...

  Creating System...

Executing SAP HANA instance failed!

  Installation failed

    Installation of SAP HANA Database failed

      Installation failed

        error installing

          Cannot create Instance

            Cannot start sapstartsrv

              Waiting for sapstartsrv failed: timeout reached (120)

[Former Member]

Check the host agent status by running saphostexec -status under /usr/sap/hostctrl/exe/.

Also , check the log files dev_saphostexec and sapstartsrv.log under  /usr/sap/hostctrl/work.

[Former Member]

hi，Devpriy,

Thank you for your help.

I got some more information with following your way.

I don't  know if it's useful?

Thank you very much

I checked /usr/sap/hostctrl/exe/saphostexec -status and it shows like:

saphostexec running (pid = 4313)

sapstartsrv running (pid = 4424)

16:38:17 16.09.2014 WARNING: Can't access DIR_PERF=/usr/sap/tmp

16:38:17 16.09.2014     LOG: Using PerfDir (DIR_PERF) = /usr/sap/hostctrl/work

saposcol running (pid = 4599)

消息编辑者为：yang gan

[Former Member]

And I checked sapstartsrv.log, it contains:

---------------------------------------------------
trc file: "sapstartsrv.log", trc level: 1, release: "720"
---------------------------------------------------
pid        4424

[Thr 140146122401616] Mon Sep 15 16:30:10 2014
[Thr 140146122401616] MtxInit: -2 0 0
No halib defined => HA support disabled
CCMS agent initialization for instance type HOST: return code 0.
[Thr 140146122401616] CCMS: Initialized monitoring segment of size 40000000.
[Thr 140146122401616] CCMS: Initialized CCMS Headers in the shared monitoring segment.
[Thr 140146122401616] CCMS: Checking Downtime Configuration of Monitoring Segment.

[Thr 140146122401616] Mon Sep 15 16:30:11 2014
[Thr 140146122401616] *** ERROR => SemRel: Inv. Operation. Units 1. Key=1004 [semux0_mt.c  1393]
[Thr 140146122401616] CCMS: AlMsUpload called by wp 1998.
[Thr 140146122401616] CCMS: MTCreate will not upload MoniInfra_HANA-2 Context. It belongs to Instance HANA2
[Thr 140146122401616] CCMS: MTCreate will not upload HANA-2 Context. It belongs to Instance HANA2
[Thr 140146122401616] CCMS: AlMsUpload successful for /usr/sap/hostctrl/work/ALMTTREE (1 MTEs).
CCMS agent start: return code 0.
Initializing SAPHostControl Webservice
[Thr 140146122401616] *** ERROR => Unable to open /usr/sap/hostctrl/exe/descriptors.d
(2: No such file or directory) [HTTPHandlerM 449]

[Former Member]

[Thr 140146122401616] =================================================

[Thr 140146122401616] = SSL Initialization    platform tag=(linuxx86_64_gcc41)

[Thr 140146122401616] =   (720_REL,Nov  9 2013,mt,ascii,SAP_UC/size_t/void* = 8/64/64)

[Thr 140146065004880] CCMS: Initialized monitoring segment of size 40000000.

[Thr 140146065004880] CCMS: Initialized CCMS Headers in the shared monitoring segment.

[Thr 140146065004880] CCMS: Checking Downtime Configuration of Monitoring Segment.

[Thr 140146065004880] *** ERROR => SemRel: Inv. Operation. Units 1. Key=1004 [semux0_mt.c  1393]

[Thr 140146065004880] CCMS: AlMsUpload called by wp 1998.

[Thr 140146122401616]   profile param "ssl/ssl_lib" = "/usr/sap/hostctrl/exe/libsapcrypto.so"

[Thr 140146122401616]            resulting Filename = "/usr/sap/hostctrl/exe/libsapcrypto.so"

[Thr 140146065004880] CCMS: MTCreate will not upload MoniInfra_HANA-2 Context. It belongs to Instance HANA2

[Thr 140146065004880] CCMS: MTCreate will not upload HANA-2 Context. It belongs to Instance HANA2

[Thr 140146065004880] CCMS: AlMsUpload successful for /usr/sap/hostctrl/work/ALMTTREE (1 MTEs).

[Thr 140146122401616] =   found CommonCryptoLib (SAPCRYPTOLIB) Version 8.4.11 pl40 (2.0 SP1 Patch 4) (Oct 28 2013) MT-safe

[Thr 140146122401616] =   current UserID: "sapadm",  env-var USER="sapadm"

[Thr 140146122401616] =   using SECUDIR=/usr/sap/hostctrl/exe/sec

[Thr 140146122401616] *** ERROR =>   secudessl_Create_SSL_CTX():  PSE "/usr/sap/hostctrl/exe/sec/SAPSSLS.pse": File not found! [ssslsecu_mt. 1793]

[Thr 140146122401616] secudessl_Create_SSL_CTX: SSL_CTX_set_default_pse_by_name() failed --

[Thr 140146122401616]   secude_error 4129 (0x00001021) = "SAPCRYPTO API error"

[Thr 140146122401616] >> ---------- Begin of Secude-SSL Errorstack ---------- >>

[Thr 140146122401616] 0x00001021 | SAPCRYPTOLIB | SSL_CTX_set_default_pse_by_name

[Thr 140146122401616] SAPCRYPTO API error

[Thr 140146122401616] The PSE file does not exist.

[Thr 140146122401616] 0xa1d50108 | TOKEN_PSE | sec_SSL_CTX_set_asc

[Thr 140146122401616] Unknown error

[Thr 140146122401616] << ---------- End of Secude-SSL Errorstack ----------

[Thr 140146122401616] *** ERROR => SapISSLAddCredential(): Error SSSLERR_PSE_ERROR trying to create SERVER Credential

        for "/usr/sap/hostctrl/exe/sec/SAPSSLS.pse" [ssslxxi_mt.c 2422]

[Thr 140146122401616] *** ERROR => Initialization of SSL library failed -- NO SSL available!

[Former Member]

[Thr 140146122401616] =================================================

[Thr 140146122401616]

[Thr 140146122401616] <<- ERROR: SapSSLInit(read_profile=1)==SSSLERR_PSE_ERROR

SapSSLInit failed => https support disabled

Starting WebService thread

Webservice thread started, listening on port 1128

Trusted http connect via Unix domain socket '/tmp/.sapstream1128' enabled. 

[Thr 140146021173584] Mon Sep 15 16:48:52 2014
[Thr 140146021173584] Updating instance list: Mon Sep 15 16:48:52 2014
[Thr 140146021173584]
[Thr 140146021173584] No SAP instances found
[Thr 140146021173584] *** ERROR => SAP Instance SID='GAN', NR='00', SAPLOCALHOST='hana2' not found. Please check your installation (e.g. profile parameter SAPLOCALHOST). [InstanceAdminImplux.cpp 322]
[Thr 140146021173584] *** ERROR => Webmethod UnregisterInstanceService failed: SAP Instance SID='GAN', NR='00', SAPLOCALHOST='hana2' not found. Please check your installation (e.g. profile parameter SAPLOCALHOST). [saphostcontr 939]

Best Regards

Yang

[Former Member]

Can you check - whether the user which is running installation is having enough rights over hostctrl folder ,

can you also try re installing host agent?

[Former Member]

this shdnt be a problem - SSL can be done later.

[Former Member]

Hi Dave,

Have you get any solution for above query? If you have please share to me.

Regards,

Chakra

[Former Member]

Hi,

   Please check the below points

     1) double check you r trying to install as a root user .

      2) please uninstall and install again hana DB one more time  .At that time check hostagent is uninstalled or not. If not please uninstall hostagent

--Thanks

Aneesh