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Hi Experts, Generally what we are doing in Support projects while helping the clients?

At the time of supporting any client what are the works to do as a Technical consultant? Please reply me Experts, i'm new to a supporting project and i've got a job just now..

Thanks and Regards.

Priyaranjan

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  • Best Answer
    Posted on Feb 17, 2014 at 08:57 AM

    Hi Priya,

    In support project we need to do 2 kind of work : Incident resolution and Change request.

    In incident resolution : client generate incident if they have any defect or problem in current objects . they want to fix the issue in existing object.

    Change request : New requirements met in this section. client generally wants new development in change request section .

    For technical consultant, you need to resolve issue in coding, update technical specs, Add new UAT etc.

    Thanks

    Deependra

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