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Hi Experts, Generally what we are doing in Support projects while helping the clients?

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Former Member

‎02-17-2014 4:24 AM

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At the time of supporting any client what are the works to do as a Technical consultant? Please reply me Experts, i'm new to a supporting project and i've got a job just now..

Thanks and Regards.

Priyaranjan

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deependra_shekhawat3
Contributor

‎02-17-2014 8:57 AM

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Hi Priya,

In support project we need to do 2 kind of work : Incident resolution and Change request.

In incident resolution : client generate incident if they have any defect or problem in current objects . they want to fix the issue in existing object.

Change request : New requirements met in this section. client generally wants new development in change request section .

For technical consultant, you need to resolve issue in coding, update technical specs, Add new UAT etc.

Thanks

Deependra

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deependra_shekhawat3
Contributor

‎02-17-2014 8:57 AM

0 Kudos

Hi Priya,

In support project we need to do 2 kind of work : Incident resolution and Change request.

In incident resolution : client generate incident if they have any defect or problem in current objects . they want to fix the issue in existing object.

Change request : New requirements met in this section. client generally wants new development in change request section .

For technical consultant, you need to resolve issue in coding, update technical specs, Add new UAT etc.

Thanks

Deependra