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Former Member
Feb 14, 2014 at 09:24 AM

Issue while opening HR documents


Hello All

I recently configured archive link and migrated all the HR and AP/AR documents from documentum to content server. The extension of the documents has been manually changed to TIFF in TOA01 table for AP/AR documents and they are opening with windows photo viewer properly, but the issue is with HR documents.

In toahr table, In spite of changing the extension of HR doc from FAX to TIFF, it is still opening as ALF in windows photo viewer. Is there any config that I need to do here? I configured the doc types as * in OAC2

NOTE: The reason for changing the extension to TIFF is 'with wndows photo viewer, the ALF or FAX type docs cannot be printed, which is only possible with ext TIFF.'