on 02-13-2014 3:41 PM
Hi,
We have a business scenario where sales team is creating sales orders from head office. The dispatch team operation from different plants run the report VL10E where they get the list of sales orders and create the delivery docs and PGI them.
Now the problem is sometimes sales team cancel the orders. However the dispatch team using VL10E do not refresh their screen and system allows to create the delivery for cancelled order and also PGI such delivery.
How can we avoid this problem. It would be better that if the order is cancelled VL10E screen is not refreshed and user tries to process the order system should give error. How to make this possible?
If not, is there any other transaction like VL10E which updates the order status and gives error as required.
Please advise.
Regards,
SSK
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Hi,
You can use VL10B
Regards
Gurtej
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Hi ,
VL10A is useful for you
I tried to replicate the scenario and did delivery using VL10A, after delivery Sales order is removed from Due List
I am not able to replicate the scenario exactly what you are looking for
"Now the problem is sometimes sales team cancel the orders
what does it mean, are you deleting the order ? or setting Reason for Rejection ?
please provide additional information to help further
Hi,
this is a problem of having data in VL10E not refreshed.
You have an option in VL10E, tab User Role where there's a field "reflesh after delivery" that would refresh the list automatically after creating a delivery. Click on Role button and select yours to update it. You'll find refresh field at the very end.
Alternatively, your users can refresh manually the list shown by clicking F8. Here it can be done anytime (no need to create a delivery as in previous suggestion).
Regards,
JM
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