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The viewer could not process an event. Error in File

Jan 18, 2017 at 06:45 AM

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In CMC after uploading any report(.rpt file) when I am try to view(through right click on any report file one view option is comes by click that view option) getting mention error.

Failed to load database information. []
---- Error code:0 [CRWEB00000119]

com.businessobjects.report.web.shared.WebReportingException: The viewer could not process an event. Error in File AR_Invoice_Register_HTML:

Note:My CR Server is at Linux system and using CR 2016.

I have both 64 and 32 oracle client.

below are environment variable details

export ORACLE_HOME=/u01/app/oracle/product/11.2.0/dbhome_1

export ORACLE_HOME32=/u01/app/oracle/product/11.2.0/clien32

export PATH=$ORACLE_HOME/bin:$PATH

export PATH32=$ORACLE_HOME32/bin:$PATH

export LD_LIBRARY_PATH=$ORACLE_HOME/lib

export LD_LIBRARY_PATH32=$ORACLE_HOME32/lib

BOE_USE_32BIT_ENV_FOR=ORACLE_HOME:LIBPATH

below is tnsnames.ora details

osg=(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=129.191.9.37)(PORT=1521))(CONNECT_DATA=(SID=prod)))

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