Skip to Content
avatar image
Former Member

according to my item level "status" root level status is not changing?

Here status is not changing after cancellation of the particular invoice.

123.png (52.3 kB)
Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • Best Answer
    Jan 18, 2017 at 09:52 AM

    The status at the header or root level for Invoice request will not change after you cancel the invoice. If want to see the see the cancellation status then you can use 'Personalize' at the top right corner and add the "Cancellation Status" to table in the OWL in order to know the cancellation status. Currently this is the standard system behavior

    Add comment
    10|10000 characters needed characters exceeded

  • Jan 23, 2017 at 12:07 PM

    Hello Monalisha,

    Under the Invoice Request View ,let me explain with Invoice Request with single line-item.

    ## Case 1 :If the Header status is 'To be Invoice' ,the related Item status will also be 'To be Invoice'.

    ## Case 2 :But if Item is either Canceled or Invoiced ,then Item level status will be Canceled whereas Header level status will be 'Proceed'(Not as 'canceled' or 'invoiced' respectively),indicating this Invoice Request is been proceed.

    Hope this answer the behavior .

    Thanks and Regards,
    Ankush Pashine.

    Add comment
    10|10000 characters needed characters exceeded