Sum not start

[Former Member]

Hello all,

We are trying to apply SP's using SUM in our PI (7.1 ehp1) on windows OS. When starting SUM using the STARTUP.BAT , we are getting the following error.:

E:\usr\sap\SXA\SUM>STARTUP.BAT

SAP directory - E:\usr\sap

Directory of the SAP system JE-E:\usr\sap\JE- does not exist.

E:\usr\sap\SXA\SUM>

There is no directory JE in /user/sa/.

We are using the latest SUM version.

　

Any Idea?

Thanks for any help

　

Reza

[Reagan · Accepted solution]

Hello Reza

Are you starting the SUM from the Command prompt ?

Regards

RB

[Former Member · Accepted solution]

Hello Reagan,

Yes I want to know whay that is not start at all. I had olso  tried to start that at. Right click on mus and Run as daministrator. That not start at all.

Thanks

Reza

[markus_meier1]

Hi Reza

Ok this sounds good, but it seems there is realy a Problem with the SUM Release that you used before. I often had this Problem with SAP Tools but it's not the first intension to download a new SUM 😉

But Finnaly it was SUM.

Good Luck and Best Regards

Markus

[Former Member]

Hello Markus,

Yes some times happend, but it is working now, so I can continue .

Thanks

Reza

[Reagan]

Hello Reza

Are you connected to the system using the sidadm user ?

If it shows the error again then manually create the directory and see if that helps.

Regards

RB

[Former Member]

Hello,

Thanks for reply,

Yes I am using sidadm user, I had olså ceater JE directory too, but the same. I am trying to download a new SUM from market plads,

The Sum was not start at all, I have no log in sum yet:(

And sap Path environment of Windows is correct, sap working correcet.

Thanks

Reza

[Former Member]

Hello Reagan and Markus thanks for reply.

After download new SUM it is Work now.

Thanks Again for help.

Reza

[markus_meier1]

Hi Reza

System gave you error message for a path that doesn't exists, because SUM is searching there.

The error means "Directory of the SAP-SYSTEM..."  so this means SUM see some variable who tells SUM there is a SAP System with JE but your Systems Name is SXA.

Maybe in the Path environment of Windows there is a Path mentioned with this "wrong" JE

I mean in the Variable PATH=

Other Idea is that SAPSYSTEMNAME ist not set correct.

But as mentioned did you get some more information (Detail) in the error message of SUM in the LOG Directory ?

Best Regards

Markus

[markus_meier1]

Hello Reagan

it looks like a environment variable is not set correct , because if a directory not exists that SUM expected it comes to a error.

First Time the STARTUP.BAT should work, later you can start the Sum with

Gui:  DSUGui.bat for the Gui and DSUService.bat for the Server Part.

Maybe you found some wrong Path in your Windows Environment.

If you have more Log Files to this error it should be possible to figure out the Problem,

Best Regards

Markus

[Former Member]

Hello Markus,

Thanks for reply.

Which environment variable that is not set correct?

Thanks