How to view Credit items from Process receivables

[former_member242326]

Hello,

Trevor or Mark, in the above discussion is mentioned that the credit lines can be shown in the FSCM worklist, instead of just one (green) line, on which you can  click and see them in a seperate list.

We would like to see the credits on separate lines, but for me it is not clear what the exact customizing solution is.

Can you tell me how to change the case type?

I have found case type maintenance in customizing (Define Case Types).

At F_DM I have attribute profile FIN_DISP

At F_PP I have FIN_PPAY

Is this the right place to change the case type to see the credits at separate lines in the worklist?

It would be great if we can see the credits seperately in the worklist, because we have created some own letters on which we would like select the (individual) credits as well.

Message was edited by: Mark Chalfen I have created a new thread for this. Please dont ask questions in a thread, create a new thread so please can respond to you.

[former_member242326]

I succeeded in defining the new case type.

It seems to work now. We will test it some more and hopefully make the end users happy!

Thanks for all your responses.

Issue solved!!

[Former Member]

Hello,

By deleting all entries in view V_TFDM_CUSTDISP (activation of customer disputed objects), I managed to get the old screen back in Process Receivables (EHP6), with credit items grouped together.

I suggest you to add your company codes in view V_TFDM_CUSTDISP (tick the 3 boxes) and restart UDM_SUPERVISOR (in your test environment).

Then come back to us with the result.

Regards

[Former Member]

Hello,

Enhancement Packages are deliveries of new functions and improvements by SAP.

The last one released for ERP 6.0 is EHP7, while you are using EHP5.

It is not the problem here, as you should be able to display the credit items as requested with EHP5 (it contains the most recent improvements to FSCM).

With the information from application help mentioned above, you should try to setup Customer-Disputed objects for the company codes in the segment and corresponding dispute case type.

Check the config guide of dispute management for more details on customer-disputed objects. You will need your S-user :

https://websmp205.sap-ag.de/~sapidb/011000358700000018282011E/CG_DM_2005EHP5_EN.pdf

I would suggest to do it in your test environnent in order to validate the new settings are changing the way credit items are displayed in Process Receivables.

Extensive changes are made in Dispute Management (case type, case record model, etc...), so you should test it carefully.

It is important to remember that only credit items without invoice reference will be displayed separately in the invoice list. The ones with invoice reference (BSEG-REBZG) are merged with the related invoice item (same as in your current system).

Regards

[former_member242326]

Hello,

The fact that Mark can see seperate lines in EHP5 sounds promising.

I checked the credit lines in BSEG which are merged in the list.

The invoice reference is sometimes filled (with V, seems to be a special feature) and sometimes it is not filled. Both items are displayed on the merged line.

Our SAP Partner did some debugging and succeeded in showing the credit items on separate lines. But they say it needs a ABAP modification.

The solution they mention is: there is no custom display record, that is why standard SAP is being used. With a modification of the custom display record, the return code will be modified from 1 to 0.

Does this make any sense?

[former_member242326]

The Invoice reference could be the problem I guess.

For credit items, we put a V in the field (invoice reference, REBZG)  As far as my knowledge goes, this means that credit items are not due immediately, but the payment terms are considered. That was a business requirement, because we don't want to pay credits right away as the customer got for example 14 days to pay the invoice.

Filling the VIEW V_TFDM_CUSTDISP as suggested means I have to customize some more:

Case type F_DM: Addition of customer-disputed objects not supported

Message no. FDM_AR_CUST112

Diagnosis

Case type F_DM does not support the addition of customer-disputed objects.

System Response

The system cannot save the entry.

Procedure

In the system for Dispute Case Processing, prepare the case type for the addition of customer-disputed objects.

• Your attribute profile must contain the attributes "Customer-Disputed Amount" (FIN_CUSTDISP_AMT) and "Currency of Customer-Disputed Amount" (FIN_CUSTDISP_CUR).

• Your records model must contain the "Customer-Disputed Objects" node. Base yourself on the case records model "Dispute Management with Customer-Disputed Objects" (UDM_DISPUTE_CDIS).

• Add the following functions to your function profile:

• "Calculate Customer-Disputed Amount" (FIN_CALC_CDIS_AMOUNT)

• "Add Customer-Disputed Objects" (FIN_ADD_CUSTDISP_OBJ)

• "Assign Customer" (FIN_ASSIGN_CUSTOMER)

• "Remove Objects" (FIN_REMOVE_LINE_ITEM)

Alternatively, use the function profile FIN_DIS2 that is delivered.

This is the current setting:

I am not able to see the config guide, I do have a S user, but still not authorized. I will contact the service center to ask about this authorization.

[Former Member]

Hello,

If you want to use customer-disputed objects (ability to add credit items with no invoice reference to dispute case + display credit items directly in the invoice list), I suggest you use another case type as default case type for dispute management in your company code.

In your system, do you have case type F_D2 (standard case type, enable for customer disputed objects) ?

You will find helpful input from Mark on how to migrate from one case type to another in

Using "V" in the invoice reference field is not a problem, no worries (credits with "V" will not be merged with any invoice in the list, that's all).

Regards

[former_member242326]

Hello,

In answer to Florent, I don't see case type F_D2 in the system.

Yesterday, we managed to get the credit items seperately in the FSCM worklist!

We changed the attribute profile of case type F_DM to FIN_DIS2.

Now the credit items are shown in green lines in the worklist.

Almost there now!

When saving a dispute case, we now get error message UDM_MSG007.

Error adding object 100000900007682014002  (type BSEG, anchor CDIS_CRED, relationship F6)

I see there are some posts about this.

We try to figure out this problem now.

[Former Member]

Hello,

Good news for the credit items as this was your main concern.

In the meantime, I suggest you avoid changing dispute case type F_DM because it is delivered by SAP as standard.

If you don't have F_D2 in your system, you should create your own case type (starting by Z*), duplicating F_DM and make the changes in the new case type.

[Former Member]

ok - you need to make a copy of F_DM and then make changes to the new dispute case.

By changing the Attribute profile - you have included the Customer Disputed Objects function - however you will have the wrong modeler for this.

I would suggest you use the Adjustment function to copy dispute case type "F_D2" from your Dev client 000.

[Former Member]

OK - there is a bit of confusion here.

I have assumed your question is "how do I see line item detail of credit lines within the collections worklist (process receivables screen) ?

this has nothing to do with Dispute Management or P2P's, it can be achieved via the line layout within process receivables.

You might need to double click the green total to expand to line item view.

[former_member242326]

Mark,

Thanks for the quick response.

I saw this "solution" in a discussion of credit lines, so probably that was my mistake.

In the FSCM worklist (process receivables) we see the green line, in which all the credits are merged together. Because we have created some tailor made letters from this screen, we would like the possibility to select one of more individual credits to appear on that letter. Beacuse the credits are all together merged in one (green) line, we are not able to.

I have been looking in the layout of the process receivables screen, but can't figure out if it is possible to see them on seperate lines.

You say "it can be achieved via the line layout within process receivables".

Is it possible to give me some more details how to do that?

It would be a great pleasure, our specialists would be very happy if we can arange this for them (without programming).

Thanks in advance.

[Former Member]

Have you double clicked the green item total to explode to line item detail

I have just checked a system, and we have them as line item as standard.

What Enhancement Package are you on?

[former_member242326]

When I double click the green line, the items are displayed per item, but in a separate list, at the bottom of the screen, not in the list of open items.

The items in the bottom screen don't go to the letters, probably because it is another list, in which the custom program does not pick up the selected items (I don't know the exact selection method of the custom program).

We would prefer the credits added in the open item list.

I am not sure on which Enhancement Package we are.

In SAP_AP via SPAM I did find the following:

SAPKNA7028 SAP_AP 700: Support Package 28

[former_member242326]

In the attached examples you can see two screens. In screen 1 the merged green line in the FSCM worklist (process receivables) is visible.

On screen 2 the green line is dounle clicked, there is a "new" list shown with all the credit as green lines.

We would like to see the "green" lines in the list above.

Is that in some way possible?

Thanks in advance for someone would can help to make this clear!?

[Former Member]

Hello,

It looks like this is linked to Customer-Disputed Objects in Dispute Cases and I guess the activation of Business Function FIN_FSCM_CCD (Ehp2).

Quote from help :

List of Open Credit Items
If the Customer-Disputed Objects in Dispute Cases function is not active, and the account contains open credit items with no invoice reference, these are totaled by currency, displayed in rows highlighted with different colors, and have the entry Credit in the column Document Number. Double-click on these rows to display a list of items that have been totaled on the lower part of the screen.
If the Customer-Disputed Objects in Dispute Cases function is active, the open credit items are displayed in the invoice list. To display the cleared credit items, choose Cleared Invoices. The system then shows the cleared invoices and the cleared credit items.

Could you please give us the version of stacks FINBASIS & SAP_APPL - same place you found the info about SAP_AP -, we will be able to tell which EHP you are using ?

You can also check in SFW5 if you have business function FIN_FSCM_CCD.

Regards

[former_member242326]

In SFW5 I found this information:

FINBASIS:

SAP_APPL:

[Former Member]

please note this is a red herring - customer disputed objects relates to disputes and not collections management.

[Former Member]

Are you sure ?

The information can be found in application help : Invoices - SAP Collections Management (FIN-FSCM-COL) - SAP Library

It makes sense, as it wouldn't be possible (or at least technically more challenging) to add credit items to dispute case (as customer disputed objects) from Receivables Processing if they were not displayed individually in the item list.

In a system with no EHP, I found one line for credit items. In EHP6, each credit item is displayed individually in the main grid.

[former_member242326]

Hello Florent,

Many thanks for all your responses!

I am not familiar (yet) with Enhancement Packs. We use FSCM since november last year. Still figuring things out.

The description you added sounds promising, exactly what we would like: credits in dispute cases. P2P's and our customized letters.

I sent your information to our SAP partner, but they still react that customizing (ABAP) is necessary.

You say you see the lines separately with EHP6.

Can you see at the information I sent before if we are on that level (yet)?

[Former Member]

I have an Enh P 5 system where the open items are listed (credits) as line items and we dont have Customer Disputed Objects active.