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author's profile photo Former Member
Former Member

IC WebClient: How to Enhance the data request for Inbox Search

Hi,

Got into a typical situation here and help will be rewarded and appreciated.

I need to enhance the data selection in CRM_IC WebClient Inbox based on customer requirement. Currently the system generates a select statement using CRMD_ORDERADM_H, CRM_JEST, CRMD_ORDER_INDEX tables to get the information based on the user selection. I need to include another 3 tables in this selection to get what the user requires.

How can I enhance the selection ?

Where and how should I change the code?

Which classes and methods should I enhance?

I'm tryng to debug the class CL_CRM_REPORT_ACC_DYNAMIC and enhance the methods in this class, but no use as of now.

Any help or reference material is highly appreciated.

Thanks

Ajay yeluguri

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1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Nov 02, 2005 at 10:16 PM

    Ajay,

    Inbox search uses Interaction Layer Object 'BTQueryAUI' ,this is the search object for querying on Inbox.

    This object uses the attribute structure 'CRMST_AUINBOX_SEARCH'.

    There are 12 parameters under this structure on which only you can perform Inbox search .

    They are

    QUICKSEARCH

    MAINCATEGORY

    ASSIGNEDTO

    PRIORITY

    STATUS

    DESCRIPTION

    ACCOUNT

    TIMEPERIOD

    FROM

    TO

    OBJECTID

    SORTEDBY

    SORTEDBY2

    If you want to enhance this functionality ,then you have to create a new structure with the custom fields and attach the new structure to this Search Object .

    And after that you have to make code changes in GET_RESULTLIST of CL_CRM_REPORT_ACC_DYNAMIC . I hope its a

    cumbersome process .

    Thanks,

    Thirumala.

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