IC WebClient: How to Enhance the data request for Inbox Search

[Former Member]

Hi,

Got into a typical situation here and help will be rewarded and appreciated.

I need to enhance the data selection in CRM_IC WebClient Inbox based on customer requirement. Currently the system generates a select statement using CRMD_ORDERADM_H, CRM_JEST, CRMD_ORDER_INDEX tables to get the information based on the user selection. I need to include another 3 tables in this selection to get what the user requires.

How can I enhance the selection ?

Where and how should I change the code?

Which classes and methods should I enhance?

I'm tryng to debug the class CL_CRM_REPORT_ACC_DYNAMIC and enhance the methods in this class, but no use as of now.

Any help or reference material is highly appreciated.

Thanks

Ajay yeluguri

[Former Member]

Ajay,

Inbox search uses Interaction Layer Object 'BTQueryAUI' ,this is the search object for querying on Inbox.

This object uses the attribute structure 'CRMST_AUINBOX_SEARCH'.

There are 12 parameters under this structure on which only you can perform Inbox search .

They are

QUICKSEARCH

MAINCATEGORY

ASSIGNEDTO

PRIORITY

STATUS

DESCRIPTION

ACCOUNT

TIMEPERIOD

FROM

TO

OBJECTID

SORTEDBY

SORTEDBY2

If you want to enhance this functionality ,then you have to create a new structure with the custom fields and attach the new structure to this Search Object .

And after that you have to make code changes in GET_RESULTLIST of CL_CRM_REPORT_ACC_DYNAMIC . I hope its a

cumbersome process .

Thanks,

Thirumala.

[Former Member]

Thanks Thirumala,

Hope the details from you will help me to solve my issue.

Thanks,

Ajay

[Former Member]

Thirumala,

Once I change the class and reimplemented the method GET_RESULTLIST. Where do I need to point my z class instard of CL_CRM_REPORT_ACC_DYNAMIC.

Thanks.

[Former Member]

Anybody, could you please give some idea?

[Former Member]

Hey

This thread is already been closed .If you have any questions on this open a new thread ,I will answer ok

Thirumala.

[Former Member]

Thanks Thirumala,

I'll open new thread....