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Former Member
Feb 06, 2014 at 07:43 PM

How To Enable Push for an Agentry application

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Hello Experts,

I am trying to enable push for an Agentry (6.x) application (CRM Mobile Sales) for iOS client. We are on Agentry version 6.0.38.3

I have configured the push scenario, exchange objects and data objects in the SMART config panel.

I have also configured the pushes in the Agentry application as shown in the attachment here.

I do see the push instances being registered in the Push monitoring queue for the given object however I do not see any push messages on the iOS device and I'm seeing the below "Communication Error" in the logs:

2014/02/06 12:37:35.775: + User=testuser 2014/02/06 12:37:35.775: + User=testuser 2014/02/06 12:37:35.775: Original Business Object Push message 1 status changed to 'Trying' 2014/02/06 12:37:35.777: + User=testuser 2014/02/06 12:37:35.777: Message attempt 1 of 1 failure cause: 3 2014/02/06 12:37:35.789: + Push=LeadsPush 2014/02/06 12:37:35.789: Message failure cause: 3 without a response 2014/02/06 12:37:35.789: + Server=Agentry 2014/02/06 12:37:35.789: + Push=LeadsPush 2014/02/06 12:37:35.789: Push 'LeadsPush': Client has failed to receive 1 push items, reason: communication error ... 2014/02/06 12:37:35.790: Push 'LeadsPush': No Push Error Steps to run 2014/02/06 12:37:35.790: Push 'LeadsPush': Client has failed to receive 1 push items, reason: communication error ... 2014/02/06 12:37:35.790: Push 'LeadsPush': No Push Error Steps to run 2014/02/06 12:37:35.790: + User=testuser 2014/02/06 12:37:35.790: Message failure cause: 3 2014/02/06 12:37:35.790: + User=testuser 2014/02/06 12:37:35.790: Original Business Object Push message 1 status changed to 'Failed'

FYI - The client session was connected to the server when this error occurred.

Could it be because of the Port settings for the Push config?

I read that the default port for Push communication from the server is 7001 but I'm unable to change it in the config (See attachment: Push Configuration)

Please share any ideas to get this working.

Thanks,

Vishal

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