Start application stops responding in case of error in IT0002 fields on form

[Former Member]

Hi,

We have created a custom process for New Hire form. This form contains few fields of IT0002 like Last name, First name , DOB and SSN as mandatory fields. If the user fills the entire form on portal and leave the last name field as blank, then the system throws error as "No Data Available for A XXXXXXXX 0002"  and "Last Name - Fill in all required fields". After the data is being updated in this field then the "Previous" "Next" "Close" and "Save Draft" button all of them become non-responsive. Due to this , we are stuck at the initial step of the process and cannot proceed further.

Thanks,

Shraddha Agrawal

[sahirn]

Is this a FPM or Adobe based process?

Please share screenshots of the issue.

Regards.

[Former Member]

This is an Adobe based process. In this we are executing the New Hire form for Hourly employee for whom the Personnel number is to be entered manually by user. It does not generate the PERNR based on position. However, the form works properly in case of salaried scenario wherein the PERNR is generated automatically based on Position.

The error "No data available for A 00001239 0002" is a kind of ABEND type.

Please find the below screenshots of the error.

Thanks,

Shraddha

[siddharthrajora]

can you check sequence of It0002 in your custom process

In standard process HIRE_01, sequence of infotype process is correctly ordered, can you check if this fails? You can compare with your custom probably in your case It0002 data is missing for other IT to move forward?

[Former Member]

Hi,

The sequence of IT0002 in the custom process is same as of HIRE_01.  The sequence in custom process is 0001, 0002, 0006,0007,0008,00041, 0105, 0019, 0077.

Thanks,

Shraddha

[Former Member]

hi sharddha ,

kindly chk the sequence of infotypes  in infogrp modifier again n chk IGMOD feature assignment once , try once ...all the best

[siddharthrajora]

does it fail with the Standard Hire process as well?

[Former Member]

Hanging can happen due to different reasons:

1. Browsers

2. Browser versions

3. Adobe versions

4. or might be due to code

Most likely 1, 2 or 3 reasons might be causing it.

Try from different browsers, try from different PCs, also use try with different test ids to see if behavior changes. We need to find out in which conditions its happening.

Also put the the break points in the backend to see if hanging due to code.

[Former Member]

Have tested the issue with different browsers, PC's and test id's but the behavior of the issue is the same. I am facing this issue in front-end only , whereas from back-end using SAP GUI as application start option its working properly.

[former_member182426]

please check at what event it's triggering If you created any Backend service for validations.

[Former Member]

Hi Shankar,

There is no backend service created for IT0002 validations.

Thanks,

Shraddha Agrawal

[Former Member]

Better to switch on the trace in backend to see whats going on and where its taking time. You need to find out if backend is taking time or something in frontend, or any browser specific. Also do try same steps in IE and FF browsers.

[Former Member]

The event trace is not getting updated, as workflow is not triggered until SEND button is click. This issue is appearing in frontend on IE browser , whereas from backend its working fine.