Customers in more than one campaign

[Former Member]

Hi

What's the best way to generate a target list of customers who are not active at present in another campaign.

Should I do this using segmentation basis?

Any help would be great

PM

ie if a customer is on one campaign I dont want him appearing in any others.

[former_member196553]

Hi,

if the target groups are within the same segmentation model you can use the deduplication to make sure that no business partner is present in several target groups:

Deduplicating Segmentation Elements - Segmentation - SAP Library

If the target groups however are spread among several segmentation models you need to create a new attribute like 'contacted' - you can then filter for that attribute. You also need to consider updating that attribute once the campaign is executed for a certain target group member. This can be done in the background as well.

best regards,

Johannes

[sumeet_gehlot]

Hi,

It Depends on your target list of customers while segmentation.

Let say u have segmented for field country eq to 'US'.

Next time when u create a segment set than put not equal to 'US' then on basis of filter criteria

this can done for a list of customers.

Regards,

Sumeet