Unable to Display Prospects on CRM

[Former Member]

Dear SCN,

We have created a new business partner role "Prospect Service Customer", with BP view of SAP standard BUP002 (Prospect).

However, users are not able to display / view the accounts which has this BP role.

Our user's access is based on Business Roles and ACE.

After creating a new business partner role, is there anything I need to configure (ie on ACE or Business Roles) to enable them to view the business partners?

Thank you.

Regards,

Rio Pontillas

[former_member196467]

Dear Rio,

As this seems to happen only to a certain range of business partners,
it could be linked to the BUCG settings. Could you please check the
BUCG transaction on the BUP002 role if it is assigned? Please select the
particular BP role and hit Field Grouping button, then you can check
if the fields in question are set as 'Display'.

Another consideration is to check if you have implemented life cycle
stage, which has the possibility to controle the editability of certain
fields in Web UI account. Please refer note 1097651 for the details of
introducing this concept and the usage.Yoiu might also have implemented
the options of note 1260695.

Good luck.

Christophe  

[Former Member]

Dear Christophe,

Nice to hear from you.

BUP002 is maintained on BUCG.

Actually, our previous consultants have also created lifecycle stages / BP roles "Prospect Principal" and "Prospect Ship To" which are copied from BUP002 and these can be viewed by the users.

But this custom business partner role "Prospect Service Customer", it can only be searched and displayed by the person who created an account with this lifecycle stage / BP role.

Regards,

Rio

[former_member196467]

Hi Rio,

How are things?

One approach you can use is to check with t-cde SU53 with the user  who tries to dispaly the partner.

SU53 in the SAPGUI system could indicate if an authorization object is the cause of the issue.

Please try this.

Best regards

Christophe