Insert picture when sending e-mail from SAP CRM WEB UI

[Former Member]

Hi!

I am getting e-mails in Agent Inbox. If this e-mail contains picture I can see it. When I reply on this e-mail from SAP CRM WEB UI, when I read that e-mail in for example MS Outlook the picture disapears. Also I can't insert picture (print sreen) when I am doing new e-mail in SAP CRM WEB UI. Does anybody know if it is possible to insert picture? If I use the insert picture buttin I get only one icon which is useless. Can someone help me?

Thank you and best regards,

Boštjan

[former_member205450]

Hi Bostjan,

You can add some HTML that will force a download.  See how in this instructional document.

This is much simpler than dealing with Badi's, function modules, or other technical coding.

Best Regards,

Lars

[Former Member]

Hi,

one more thing, after clicking on inset picture button ,you must get one text box and one button to browse the image in your system .and after that image will get inserted in mail form.

you can also inset image in mail form by inserting attributes context by clicking on attribute button in mail form, but for that you need to maintain attribute context in IMG.by following below path you can achieve  .

SPRO -> CRM -> Marketing -> Marketing Planning and Campaign Management -> Personalized Mail -> Maintain Attribute Contexts for Mail Forms.

and try to  implement code in badi CRM_IM_ADD_DATA_BADI.

Hope this will help you.

Regards

Bhavana

[Former Member]

Hi,

I didn't do any changes but I realised that this is working on our test environment. But not on production system. So this should not be IE issue. Maybe is some customazing missing?

Regards,

Boštjan

[Former Member]

Hi Bostjan,

did you mean that you are getting image in test enviroment for the same IE version and same settings which you used for production system (where you are not getting image ) ?

Regards

Bhavana

[Former Member]

Hi Bhavana,

there were some SAP Notes missing. Now it is working. I can insert picture in e-mail editor.

I have another question if you can help me. Do you maybe know if it is possible to change default font in e-mail editor?

Thank you and regards,

Boštjan

[joaquin_fornas]

Hello

Please, check SAP Note 1898231

Regards

Joaquin

[Former Member]

HI,

when i worked on mailform , even i was facing the same problem.

i made changes in internet explorer setting (advance settings) , and it worked for me.

Regards

Bhavana.