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"The user menu tree for user <username> is empty. Please contact your system administrator".

Hello experts,

we have following problem. Some users haven't access to the NWBC. If they try to login the get following error message:

"The user menu tree for user <username> is empty. Please contact your system administrator".

Its not a n general problem, because some user can open NMBC. They have the same roles.

Our system is SAP SRM 7.02 with classic scenario. The standard roles, are copied to customer roles.

We user the SRM Admin Role, Manager Role and Purchasing Secretary.

Thanks a lot

Best regard Daniel

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4 Answers

  • Posted on Feb 26, 2014 at 02:27 AM

    Hi Daniel,

    Did you activate SRM_700_LOCAL_MENU? If not, please activate it in the following path:

    Spro-> Sap SRM-> SRM Server-> Technical basic settings->

    -> Portal independent navigation frame

    If this doesn't solve the case, would you please check this problematic user with trx users_gen?

    Please tell me if there is error reported and what it is.

    Regards,

    Ivy

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 03, 2014 at 03:54 PM

    Note:

    Its possible to login in english, but if the user try to logon in german the error is coming up.

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  • Posted on Feb 26, 2014 at 02:30 AM

    Hi,

    One more point, since you are using NWBC, would you please check the solution for this error in note

    1378659?

    ERROR: "The user menu tree for user <user> is empty."

    Regards,

    Ivy

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  • Posted on Apr 09, 2014 at 10:14 AM

    Hi Daniel,

    Did you get this problem resolved? I am getting the same issue in APO system.

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