here is a brief introduction/explanation of our issue.
One of our customers use the SAP EHS module for working with Dangerous Goods and printing labels for them. This module has a deep integration with WWI (Windows Wordprocessor Integration).
As soon as the customer upgraded their workstations Word version from 2003 to 2010, users lost some features. Now they cannot correctly print EHS labels anymore.
We have figured the issue out: due to the new Word Version, the label template has lost his Mail Merge functionality. We know how to adapt it… but we cannot do it in SAP because all related MS Word buttons are disable/grayed out in the Template Editor transaction CG42, as shown below:
Anyone knows how we can enable these buttons? Thanks in advance for your precious help.