I am having trouble with the missed deadline feature. I wish to send an e-mail to the responsible of a workitem seven days after it has landed in his inbox. The mail must be sent to his Outlook mail box.
I have tried to make a simple deadline monitor on "latest end" and set up automatic forwarding in SO12, but the latest end just gives me a workitem about the deadline has been reached - not a mail. Yet it does not have it's own task number, so i cannot use RSWUWFML2 to send mails, on just this ocation, can I?
Can it be done by simple deadline monitoring, or will I have to use modeled deadline combined with a sendmail step?
Any help will be highly appreciated