Mail notification on missed deadline

[Former Member]

Hi' WF'ers

I am having trouble with the missed deadline feature. I wish to send an e-mail to the responsible of a workitem seven days after it has landed in his inbox. The mail must be sent to his Outlook mail box.

I have tried to make a simple deadline monitor on "latest end" and set up automatic forwarding in SO12, but the latest end just gives me a workitem about the deadline has been reached - not a mail. Yet it does not have it's own task number, so i cannot use RSWUWFML2 to send mails, on just this ocation, can I?

Can it be done by simple deadline monitoring, or will I have to use modeled deadline combined with a sendmail step?

Any help will be highly appreciated

[Former Member · Accepted solution]

Hi Mikkel,

In my opinion you should use sendmail step while modeling deadline.

Regards,

Deepak

[Former Member · Accepted solution]

With simple deadline monitoring you can send a notification to the SAP inbox of the receiver. In the workflow you have to activate the deadline monitoring and enter the receiver(s) of the notification.

In the inbox settings of that user you can decide (or the user self can) what the user does with the notification. It can be forwarded to his email account. For that the SAP connector also needs to be configured...

Kind regards,

Peter

[Former Member · Accepted solution]

Hi' Peter,

does that approach mean that I shall schedule RSWUWFML2, or will it work automatically?

Kind regards

Mikkel

[Former Member · Accepted solution]

Hello,

The only thing you have todo is configure SAP Connect (tx SCOT)

The deadline notification are placed in the business workplace of the user. The user himself can choose to forward this this notification to his email address.

Kind regards,

Peter

[Jocelyn_Dart]

Hi Mikkel,

Yes the correct approach for this scenario is to use a modeled deadline outcome, and then just add a sendmail step after that outcome. This is really very simple to do. Modeled deadlines don't have to be complicated.

If you want to send the email to the same recipients the work item was sent to, and you used a rule to find your recipients, use the RULERESULT element in the rule binding to capture who the recipients are.

You can't use RSWUWFML2 for this process - that's not what this program does (its just for notifying recipients the FIRST time the work item has been added to their inbox). Although you could use its replacement application SWNCONFIG in 6.40 to do something similar.

However best approach is to use the modeled deadline outcome + send mail step.

Regards,

Jocelyn

[Former Member]

i guess deadline miss will send a note/WI to next reciepent inbox only...to send an email, u have to use sendmail step..

Regards,

Arpit