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author's profile photo Former Member
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Automatic changing of status from 'solution Provided' to 'Closed' in Given time

Hello ,

How to close the Incident automatically after any particular status in a limited time duration.

For Ex.

If a status of the incident is 'solution Provided' and Customer is not closing the Incident then how the incident will get closed automatically after 7 day of status 'Solution Provided'.

Is there any report which can help me close the incident after 7 days.

Thanks in advance for your Help

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    author's profile photo Former Member
    Former Member
    Posted on Jan 28, 2014 at 12:38 PM

    Hello Shashank,

    You can consider report AI_SDK_SP_AUTO_CLOSE and post about report:

    Note 1957834 - Performace improvement for AI_SDK_SP_AUTO_CLOSE


    BR,

    K.

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